05-21-2008, 08:11 PM
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#1
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Status: LeanBulkin' It 4 Life
Join Date: Jun 2007
Location: Bloomington, IL
Posts: 1,639
Tournaments Won: 1
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Downtime
This from our host:
Quote:
Dear Customers,
After getting several reports about degraded VPS performance on one of our nodes in Dallas, TX (LISA.ZONE.NET), we have determined that the RAID array is not at fault or in error but in fact either the memory chip in DIMM SLOT 2 has gone bad or the motherboard DIMM SLOT's have gone bad.
This is causing over 4 GB of memory to go unrecognized on the server, and is resulting in dramatically increased loads and system slowness. Your VPS and the physical node it is hosted on, LISA.ZONE.NET, is still up and running albeit just very slow.
In order to correctly diagnose and resolve this issue, we are required to power down the server LISA.ZONE.NET in Dallas, TX at approximately 3:00PM EST and perform some tests on both the motherboard and memory chips. This process can take well over an hour, as the hardware diagnostics are very thorough. Once we have determined which component has failed, a Dell Enterprise technician will be dispatched to the server and will replace the faulty part, be it either the motherboard, memory chip or both. We do have a 4-hour hardware replacement guarantee, and we will do our best to bring the server back on in degraded mode after the diagnosis, and then bring it back down once the tech arrives. This will ensure the least amount of downtime for your server.
However, there may be a chance that we will NOT be able to turn the server back on in degraded mode after the diagnostic mode, and will be required to wait the 4 hour period for the Dell tech to come and replace the necessary part before we can power the server back on.
To stay current on this issue, please visit our user forums: User Forums - Powered by vBulletin as we have made a post in the Announcements section. I will send out another email once the diagnosis is complete to give you a better of idea of how the situation stands.
We thank you for your patience and understanding, as these kind of hardware erorrs do happen but we can do our best to make sure the downtime is as little as possible. Please reply to this email if you have any direct questions for me or go to our forums and post a response in the Announcements section. Thanks.
Regards,
Sean K.
ZONE.NET
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At any rate, it's back up now, sorry for the downtime guys. First time in 205 days that this server has went down.....not too bad really.
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