Customer service deal at DA

[RET]

Sorry didn't really know where to post this but I wanted some thoughts from you guys on this.
What would you guys do here?

I suspect that a recent order of Phenibut that I got from Discount Anabolics is total bunk…..or so fucking weak that it should be called phenibunk.

The brand is Anabolic Pro-Line and while I’ve used this brand in the past with no issues, the current bottle I have is NOT right.

Below is the thread from my customer service support ticket.
While I can understand that DA isn’t responsible for the quality of different manufacturer's products….IMO they made absolutely no effort to retain me as a customer (I have spent a bunch of money at DA over the last 1.5 years....a BUNCH!).




Me<<<<<<<<<<<<<<
I'm concerned with the quality of a recently opened 100g container of Anabolic Pro-Line Phenibut.
First of all, It doesn't taste anything like ANY brand of phenibut that I have used in the past, and even tastes different than the Anabolic Pro-Line brand that I have used before. (This powder has a sweet taste...NOT bitter like all other brands that I've used)

Second, it has little to no effect, even when dosed at a high rate (believe me this is not a tolerance issue) I used up a bottle of Anabolic Pro-Line and switched to this newer bottle and can dose twice the amount with NO effect at all.

Third, The powder is clumped. (I know that some bulk powders clump, but this is the ONLY time I have ever seen phenibut clump, and even the other bottle of Anabolic Pro-Line wasn't clumped).

I don't have the specific order number that I purchased this bottle on, I've had many orders of many different products from DA in the past, this is the first time I have ever had ANY issue with product or services when doing business with DA.

Please advise, and Thanks
Robert

DA<<<<<<<<<<<<<<<<<<
Robert,
Thank you for your email. Travel is the main reason as to why there was clumping going on. This is mainly due to the air pressure, travel, heat and a host of other factors. The taste may be different due to the fact that the product was manufacured by a different company. This happens all of the time and most of that time the different manufcturers add thier own little tweaks to the recipies. This explains the taste and possibly the potentcy of the product.

Have a great day!
xxxxxx
DA Nutrition

__________________________________________________ _______________________

IMO this is total bullshit, I have never had ANY phenibut that was clumped and all of it has tasted the exact same (I have it from 4 different companies)
SNS, Prima Force, 1fast400, and Anabolic Pro-Line...this Anabolic Pro-Line even tasted different than the Anabolic Pro-Line I had just finished.

I wouldn't be so mad had they written back and said...sorry dude you probably did get some bunk phenibut, but there is nothing we can do about it, we can't be responsible

[Supa-T]

Originally Posted by RET

Sorry didn't really know where to post this but I wanted some thoughts from you guys on this.
What would you guys do here?

I suspect that a recent order of Phenibut that I got from Discount Anabolics is total bunk…..or so fucking weak that it should be called phenibunk.

The brand is Anabolic Pro-Line and while I’ve used this brand in the past with no issues, the current bottle I have is NOT right.

Below is the thread from my customer service support ticket.
While I can understand that DA isn’t responsible for the quality of different manufacturer's products….IMO they made absolutely no effort to retain me as a customer (I have spent a bunch of money at DA over the last 1.5 years....a BUNCH!).




Me<<<<<<<<<<<<<<
I'm concerned with the quality of a recently opened 100g container of Anabolic Pro-Line Phenibut.
First of all, It doesn't taste anything like ANY brand of phenibut that I have used in the past, and even tastes different than the Anabolic Pro-Line brand that I have used before. (This powder has a sweet taste...NOT bitter like all other brands that I've used)

Second, it has little to no effect, even when dosed at a high rate (believe me this is not a tolerance issue) I used up a bottle of Anabolic Pro-Line and switched to this newer bottle and can dose twice the amount with NO effect at all.

Third, The powder is clumped. (I know that some bulk powders clump, but this is the ONLY time I have ever seen phenibut clump, and even the other bottle of Anabolic Pro-Line wasn't clumped).

I don't have the specific order number that I purchased this bottle on, I've had many orders of many different products from DA in the past, this is the first time I have ever had ANY issue with product or services when doing business with DA.

Please advise, and Thanks
Robert

DA<<<<<<<<<<<<<<<<<<
Robert,
Thank you for your email. Travel is the main reason as to why there was clumping going on. This is mainly due to the air pressure, travel, heat and a host of other factors. The taste may be different due to the fact that the product was manufacured by a different company. This happens all of the time and most of that time the different manufcturers add thier own little tweaks to the recipies. This explains the taste and possibly the potentcy of the product.

Have a great day!
xxxxxx
DA Nutrition

__________________________________________________ _______________________

IMO this is total bullshit, I have never had ANY phenibut that was clumped and all of it has tasted the exact same (I have it from 4 different companies)
SNS, Prima Force, 1fast400, and Anabolic Pro-Line...this Anabolic Pro-Line even tasted different than the Anabolic Pro-Line I had just finished.

I wouldn't be so mad had they written back and said...sorry dude you probably did get some bunk phenibut, but there is nothing we can do about it, we can't be responsible

Yeah dude, that's ridiculous. I hate it when stupid CSR's piss down your back like that and tell you it's just rainin'. I would call direct if I were you, email's are usually answered by illiterate monkeys that paste pre-fabbed answers into a response space and send it to you with their best regards.
Just make sure your emotions are in check before you call and never let go of control of the conversation by being too demanding and you will usually get what you want. If not, find another online store.

[RET]

Originally Posted by Supa-T

Yeah dude, that's ridiculous. I hate it when stupid CSR's piss down your back like that and tell you it's just rainin'. I would call direct if I were you, email's are usually answered by illiterate monkeys that paste pre-fabbed answers into a response space and send it to you with their best regards.
Just make sure your emotions are in check before you call and never let go of control of the conversation by being too demanding and you will usually get what you want. If not, find another online store.

Thanks...I agree...and roger on the emotion in check thang.
I'll probably let it go over the weekend, then call on Tuesday of next week.
I'd really hate to have to stop ordering from them over this....but I will.

Thanks Supa
RET

[growstrong]

I agree with supa bro.. keep emotions in check and give them a call. It is sometimes hard to get issues resolved over email.

[RET]

Originally Posted by growstrong

I agree with supa bro.. keep emotions in check and give them a call. It is sometimes hard to get issues resolved over email.

True dat...as easy as electronic communication can make things, it can also make things more challenging and frustrating at times.
Thanks
RET

[swolloniron]

Originally Posted by RET

DA<<<<<<<<<<<<<<<<<<
Robert,
Thank you for your email. Travel is the main reason as to why there was clumping going on. This is mainly due to the air pressure, travel, heat and a host of other factors. The taste may be different due to the fact that the product was manufacured by a different company. This happens all of the time and most of that time the different manufcturers add thier own little tweaks to the recipies. This explains the taste and possibly the potentcy of the product.

Have a great day!
xxxxxx
DA Nutrition

Now, at least someone finally admits that the shit they have is coming from the source as an impure product and that they are still trying to pass it off as pure. What crap.

Any of those "tweaks" listed on the label? Fuck no. And what the fuck do they really mean? Spiking it with other benzos, antipsychotics? wtf?

DA (and most everyone else):
"Come on buy our pure Phenibut (and anything else we sell) that the manufacture spiked with some unknown chemical (we don't really give a fuck as long as you buy it) - Oh yeah, if it doesn't work like it is suppose to, its no big deal, its just that its not really phenibut....its some lead paint sprinkled with gabapentin."

Fucking douchebags.

[mmowry]

LOL but soooo true!

[RET]

Originally Posted by swolloniron

Now, at least someone finally admits that the shit they have is coming from the source as an impure product and that they are still trying to pass it off as pure. What crap.

Any of those "tweaks" listed on the label? Fuck no. And what the fuck do they really mean? Spiking it with other benzos, antipsychotics? wtf?

DA (and most everyone else):
"Come on buy our pure Phenibut (and anything else we sell) that the manufacture spiked with some unknown chemical (we don't really give a fuck as long as you buy it) - Oh yeah, if it doesn't work like it is suppose to, its no big deal, its just that its not really phenibut....its some lead paint sprinkled with gabapentin."

Fucking douchebags.

Exfuckingactly!
What makes it worse is that they have the nerve to post a lab analysis on it, then claim a "tweak".....fuck you....their was no fucking recipe, it was supposed to be 98.1% pure!
http://www.discountanabolics.com/ima...nibut_test.gif
I had two bottles sitting side by side and one had no clumps, tasted bitter and worked fine, the other taste like sugar, is clumpy and NOTHING when dosed at 2x the grams from the other bottle.

I'm done with DA, when they could have made good by simply showing concern, I never even asked that they replace the product.....but DO NOT blow smoke up my ass!!!!

[SonicSWOLE]

Subject: Wow...Really?? Posted by Stephen Hill



Obviously I am ubnhappy with the level of cutomer service here. But, with that being said, might I suggest you either establish a better line of communication with your wharehouse......or at least establish a better line of communication with your customer(me). I am seriously considering alternatives now.

Posted by Stephen (Staff)



Stephen,
That would have been due to one warehouse not having your product and having to get it and ship it from a different warehouse. I do apologize, this does happen though.

Have a great day!
Stephen
DA Nutrition



Date: 07-2-2008 10:43am EDT

Subject: Wow.. really?? Posted by Stephen Hill



NO.............a package WAS shipped out on the 20th, yes, but my CLA was not shipped out until the 25th!!! Here is the email.
"Thank you for your order. The details of your shipment are displayed below. Please allow up to 5 business days for delivery depending on the shipping method you chose. Your Order from Discount Anabolics was shipped on: 6/25/2008 Shipped Via: UPS GroundTracking Number:xxxxxxxxxxxYou can track your order online at:UPS: Tracking Information If you are unable to click the tracking link above, copy and paste the link into your browser's address bar."

Delete Post Date: 07-2-2008 10:39am EDT

Subject: No subject Posted by Stephen (Staff)



Stephen,
Thank you for your email. I show that you ordered your package on the 18th, your package was shipped out on the 20th. This is 2 days, now, once your package gets into UPS hands we really cannot do anything about how much time that they take to get the package to you. As far as the email goes, After every order there is an email that gets sent out, assuming that the customer has an email address, when a customer places an order or if there is a problem with the order. An example of this would be a product being out of stock for more than 2 weeks, amanufacturer discontinuation or something along those lines. I do apologize that your order took so long to get to you. More likely than not the order took so long either due to a product being out of stock and coming back into stock, a warehouse not getting a certian product that you may need.

Have a great day!
Stephen
DA Nutrition


Date: 07-2-2008 10:15am EDT

Subject: it's the customer care. Posted by Stephen Hill



Obviously you did not READ my ticket. I know my tracking number and I HAVE tracked it. But the deal with me is that my UPS parcel was not sent out for FIVE days. No email, or phone call apologizing for the delay. I have been with DA and you have been my favorite vendor for years, but I've never had this happen. You're response makes me wonder if you even care.

Delete Post Date: 07-1-2008 8:13pm EDT

Subject: No subject Posted by Stephen (Staff)



Stephen,
Thank you for your email. Please note that I show that your order was already shipped out to you via the USPS and UPS. Your USPS tracking number is xxxxxxxxxxxx9 and the UPS tracking number is xxxxxxxxxx. Please refer to these numbers when searching for your parcel.

Have a great day!
Stephen
DA Nutrition

Date: 07-1-2008 6:27pm EDT

Subject: xxxxxx Posted by Stephen Hill




Man, I haven’t received my order that I placed on the 20th of June. I know there are adverse weather conditions, but it didn’t even ship for like 6 days. Same thing happened on my previous order with my Sesaglow. Why is there such a delay in shipping it out. I do not feel this is good customer service and certainly NOT the service I have been used to with DA over the years.
Stephen Hill
__________________________________________________ _________